Could be pilot error?

Computers have made our lives easier but sometimes I wonder if it is making humans more stupid. There seems to be a human element of just plain common sense in a lot of computer generated work these days.

My aunt, the one who just lost her husband has been mired down with paperwork. It’s the little things that stick out. She just received a letter addressed to her, mailed to her current address (not forwarded) from the Social Security Administration. It stated that they were unable to mail her social security check because they didn’t have a current address for her.

My husband and I just refinanced. My previous mortgage was in my former married name and my ex-husband’s name. When I realized I was getting a check back for the remaining escrow amount, I asked how I could get the check to just me and in my current name. Simple, Chase replied. Just send a letter and a copy of the divorce agreement. So I sent a letter, a copy of the divorce agreement, the Quit Claim deed and a couple of other supporting documents.

Yesterday I received the check made out to my ex-husband and my former married name.

Today I received two letters from Chase, my former mortgage company. The first stated that they had received my letter and would forward it to the appropriate department. The second said that they had received my letter but needed the approproate documentation – a copy of the divorce settlement (which of course was stapled to the letter).

Earlier this week I received a water bill from the city. I pay a budget billing program that pulls the same amount out each month (until month 12 where it reconciles the difference) and also have auto pay - where it withdraws from my bank automatically. The bill was past due and appeared to have been so for two months. So I called. This person did have common sense and explained to me their new computer system had a few bugs. One of those bugs was that it was now pulling $25 a month rather than $31, even though my water usage had increased in 2005 from 2004. The computer should have calculated a larger amount based on the actual usage. The other problem is that it randomly decided not to pull auto pays each month. Thankfully this was understood about the new system and that it would all work out in the end. Nothing was my fault, she assured me, and my water would not be suddenly turned off.

I had a similar thing happen with the new Dell laptop lease I have. For some reason, I had a past due of $2.64 and no payment had been pulled for April. Ends up what happened was that I had received notice that my autopay wouldn’t start for 30 days, so I wrote a check for the March amount. The autopay pulled two days later. Since the $2.64 was a monthly tax imposed by the state, the computer had to show it in the month of April - even though I had paid it twice in March. After a 20 minute phone call, I was told not to worry, it would catch up with the May payment. I understand it need to show up monthy but why the heck didn't it just give me a credit for the extra $2.64 for April instead of a past due.

Don’t worry Hal, I don’t blame computers. They only do what stupid humans tell them to do. But I think we are seriously becoming dumb and dumber by the minute. The more we rely on computers to calculate/automate/distribute based on what we tell them to do, the less common sense we have as a race. I can see why the cylons took over the twelve colonies.

As the old saying goes, seriously people, pull your head out of your …